AGB
TERMS AND CONDITIONS (UPDATED 29.05.2023)
Welcome to Skøwire’ ("Skøwire," "we" or "us") website, SKOWIRE.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you make an order. We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices displayed on the Website do not include delivery costs, which are charged separately.
Please note that we ship to your destination on DDU (Delivery Duty Unpaid) basis[JL2] [RvA3] . This means that the prices displayed on the Website are exclusive of all taxes (included VAT) and duties. When your order reaches your country, you are responsible to pay any import duties, customs and local sales taxes. This applies for all deliveries outside of Switzerland. Unfortunately, we cannot predict what your charges may be. Please contact your local customs office for more information.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Skøwire is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options . Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.[
DELIVERY
All orders are fulfilled at our distribution centres in Basel, Switzerland. We operate Monday to Friday and not on local public holidays.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times states in this table.[JL8] However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. If you have any questions about your delivery, please contact us via mail: info@skowire.com
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Skøwire cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Skøwire. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.[RvA9] [JL10]
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectualproperties owned, controlled or licensed by Skøwire. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Skøwire.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.[JL11]
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the actual colours you see may depend on your monitor and we cannot guarantee that your monitor's display of any colour will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of Switzerland, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the country of Switzerland, which means that we may both submit a claim to the district court of Basel, Switzerland[JL12] [RvA13] .
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under Swiss Consumer Law. If you have a complaint regarding a material or manufacturing fault, please contact us here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Skøwire team will then help you further with your matter.[RvA14]
LIMITATION OF LIABILITY
Skøwire or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Skøwire disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Skøwire reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
Privacy policy
Updated: 29.05.2023
1. THE PROTECTION OF YOUR PRIVACY IS IMPORTANT TO US
Hi. This statement describes how we, Skøwire (2big2hide GmbH) process the personal data you provide to us when you use our website HYPERLINK "https://www.skowire.com/"https://www.skowire.com/ (the "Website"). Please read it carefully. Your privacy is important to us. Therefore, we have taken technical and organizational measures to protect the personal data you provide to us when using our Website.
2. WHAT TYPES OF PERSONAL DATA DO WE COLLECT AND WHY?
2.1 Processing of orders placed through our website.
In connection with an order, we collect information such as your name (first and last), email address, phone number and address. We process the information collected in order to process your order and in this context also to contact you regarding your order (e.g. for support purposes in case there are problems with the delivery of the items) and to fulfill our contractual obligations to you. You cannot become a customer of Skøwire GmbH if you do not consent to the processing of the above data. Skøwire will keep your data for the purposes stated above as long as you are a customer of the company and for another 36 months. Thereafter, they will be stored in accordance with certain legal requirements, for example in accordance with the Swiss Accounting Act. After this period, your personal data will be deleted. Payment via the website requires you to provide additional data, such as your debit or credit card details. We use third-party payment providers to process payments through our website. The payment service providers are data controllers within the scope of their own processing of your personal data for payment processing. The provision of data of the above categories is necessary for us to process your order. If you do not provide the required information, we will not be able to process your order. We keep data about your order and transaction, including any support emails related to your order, for accounting purposes or in case delivery problems occur.
2.2 Use of the Website
Subject to your consent, we may also process personal data, such as your name and email address, that you voluntarily provide to us by checking the appropriate box during check-out, in connection with a product review[AG1] . Each posted review will be retained until further notice. In addition, we collect visitor statistics including content and pages visited, referring websites, and searches conducted on our website. We use this data to personalize the online user and shopping experience and to develop, test and continually improve our website. We do not collect complete IP addresses. Thus, the data collected cannot be associated with you or used to identify you. To collect visitor statistics, we may use cookies or similar technologies. By enabling cookies in your browser and using our website, you consent to the use of cookies.
2.3 Direct marketing and surveys
Subject to your consent, we may use your email address to contact you about offers related to our products and services and to send you direct marketing materials as part of our legitimate interests. In addition, we may process information about your order history, order value, payment method used and the country from which our website was accessed in order to send you relevant and tailored offers by email or other similar electronic communication channels. You have the right to object to the processing of your personal data for direct marketing purposes at any time and to unsubscribe from future communications from us. You can find our contact details below. In addition, we may process your name, email address and order history to conduct customer surveys to gain knowledge about how our customers perceive us and our products and services. The individual results of the surveys are retained until the results are aggregated at an aggregate level and then deleted. The aggregated information is retained until further notice.
2.4 Statistics and business development
We may process the personal information you provide when using our website, including your location, product categories purchased, and information regarding payment method, for statistical purposes, such as to see how many people in a particular age group have purchased a particular product. This statistical information is used for business development purposes. The processing of your personal data is necessary in our legitimate interest to continuously improve our business and offer new products and services.
3. WHO HAS ACCESS TO YOUR PERSONAL DATA?
3.1 Third party payment service provider
Your personal data may be processed by a so-called data controller who assists us in communicating with you. This party will only process your personal data in accordance with the policies applicable to the purpose for which the data was collected. We use third-party payment service providers to process payments through our website. In order to process the order and fulfill the contract that exists between you and us, we disclose information about your name, address, order information, debit or credit card, and the device used to make the purchase to the third party payment processor. As previously stated, the payment service providers are data controllers in the context of their own processing of your personal data for payment processing.
3.2 Delivery and storage partners and other third party service providers.
In order to process orders, we use third parties as delivery and storage partners. In this context, we share your personal data including your name, address and telephone number in addition to the order information with our delivery and storage partners to process the order and to fulfill our contractual obligations to you. In addition, we may use additional third party service providers not mentioned in this section for the purposes set out in section 2 above, for example to conduct customer surveys and send customized offers. The third-party service providers we engage are contractually obligated to process your personal data only in accordance with our strict instructions and may not use your data for their own purposes. In addition, they are obliged to take technical and organizational security measures to protect and secure your personal data.
3.3 Group companies
For the purposes mentioned above, we may also disclose your personal data to companies within the Skøwire Group. Disclosure to group companies is based on the same legal basis as the processing itself.
3.4 Other third parties
Finally, as part of our legitimate interest to comply with applicable laws and regulations and lawful regulatory requirements or relevant orders of competent courts and authorities, and to establish, assert and defend legal claims, we may process the personal data you provide and disclose it to third parties other than those specified above. In addition, we may disclose your personal data to third parties in the event of a merger or transfer of assets in order to meet our legitimate interest in completing the relevant merger or transfer of assets.
4. WHAT RIGHTS DO YOU HAVE?
You have the right to request access to the personal data we hold about you. You also have the right to request correction of inaccurate or incomplete personal data. In addition, to the extent our data processing is dependent on your consent, you have the right to withdraw your consent to the processing of your personal data at any time. If you have concerns about our processing of your personal data, you can contact us at any time (Support Link Skøwire) . Of course, you also have the right to lodge a complaint with your local data protection authority if you so wish. You have the right to erasure of your personal data, to restriction of processing, to object to certain types of processing and to data portability. The right to data portability extends to personal data that you have provided to us and that we process either based on your consent, or to fulfill our contractual obligations to you. This typically includes your name, email address, telephone number, address, order details and order history. It may also include product reviews you have posted on our website and results of surveys.
5. TRANSFER OF YOUR PERSONAL DATA TO COUNTRIES OUTSIDE THE EU / EEA.
We use third parties based in China, Japan, and the U.S. as delivery and storage partners[AG2] . Therefore, in connection with a purchase, your personal data may be transferred to a country outside the EU / EEC that does not have the same level of data protection for personal data as the EU and EEC. To ensure that your personal data is adequately protected, we will ensure that appropriate safeguards are in place through data transfer agreements,[AG3] which include the standard data protection clauses adopted by the European Commission. You have the right to request a copy of the clauses by contacting us using the contact details below.
6. HOW DO WE NOTIFY YOU ABOUT CHANGES TO THIS PRIVACY POLICY?
If we make changes to this policy, we will notify you in the Help Center.[AG4] We encourage you to stay up to date on our privacy policy when you visit our website.
7. QUESTIONS?
If you have any questions or concerns about our processing of your personal information, you can contact us using the following contact information.
Skøwire (2big2Hide Ltd.)
Oltingerstrasse 55
4055 Basel
SWITZERLAND